This is an expansion of the last chapter in the author’s prior book “The Speed of Trust.” It contains numerous examples in each chapter along with many great quotes and extensive notes at the end of the book.
The first chapter deals with The Paradox. The authors raise some interesting issues in regards to a crisis of trust in the world and its overall impact using different examples and quotes. It also presents hope for building trust.
Chapter two deals with Blind Trust or Distrust and addresses the dangers of blind trust (being too trustful) and distrustful (not being trustful enough). The authors discuss how society causes blind trust or distrust to develop within individuals and the net impact it can have going forward. The chapter contains a table that you can use to determine how you see others and the cost of your view.
Chapter 3 begins the discussion of Smart Trust, the alternative to blind trust and distrust. Smart Trust is judgment and boils down to how to trust in a low trust world. The two key factors for Smart Trust are a propensity to trust and analysis. The propensity to trust is about leading out with trust. Analysis is about not getting burned in a low trust world. The analysis involves 3 components: Opportunity, Risk and Credibility. The authors use these components to launch into a discussion of the Smart Trust Matrix citing a number of examples. The chapter ends with examples of the reciprocity of trust.
The next several chapters deal with the five Smart Trust Actions:
- Choose to Believe in Trust: The authors delve into the three beliefs of trust:
- A belief in being worthy of trust.
- A belief that most people can be trusted.
- A belief that extending trust is a better way to lead.
- Start with Self: Based on the principles of responsibility and creditability.
- Declare Your Intent and Assume Positive Intent in Others: Stating what we want to do and why we want to do it.
- Do What You Say You Are Going To Do
- Lead Out in Extending Trust to Others: It produces results, it increases trust and it elicits reciprocity.
The authors end with a chapter on how one person can make a change.
My recommendation is that while this book can stand on its own, the reader will get more out of it by reading the author’s prior book “The Speed of Trust” first.