Excerpts from the Book Club Guide on the final chapter:
Trusting the decision-making in a home, or in an organization, relies on the fairness of the process. Bargaining is often key to a shared sense of that fairness. Several of the experts quoted in this chapter of the book had recommendations lending to the perception of fairness. For instance, the entrepreneur said the best way to defend a decision is to point out its flaws.
The mediator said he states back the other side’s position, more powerfully. Which of their suggestions did you find most persuasive?
What did you think of the concept of “procedural justice”? Can you think of a time when you felt treated poorly because of a lack of procedural justice? (Can you think of a time when you actually got a good outcome but still felt uneasy because of the lack of procedural justice?)
The Heath brothers write, “Being decisive is itself a choice. Decisiveness is a way of behaving, not an inherited trait. It allows us to make brave and confident choices, not because we know we’ll be right, but because it’s better to try and fail than to delay and regret. Our decisions will never be perfect, but they can be better. Bolder. Wiser. The right process can steer us towardthe right choice.” Do you agree with this sentiment? What would you say were your top 1 or 2 takeaways from the book? Have you found yourself using the WRAP process (or elements of it) in your decisions since you read the book?
I recommend that you access additional resources for the book at the Heath brothers website: